If you have used a Serge DeNimes digital gift card to pay for part of your order, and you decide the send an item back to us for a refund, the refund will automatically be credited back onto the gift card.
I'm afraid we do not have control over this, and your refund will go back onto the same gift card that was used to pay for the order.
Unfortunately once a refund has been issued, we can not change the account this has been refunded onto.
We don't offer the option for gift cards to be 'cashed in' and we can not refund your gift card back into your bank account. Once a gift card has been issued, unfortunately, we can not reverse this.
All gift cards have a 12 months expiry date on them from the original date of issue.