How do I return an item?

If you would like to return or exchange your item(s) purchased please send these back to our warehouse for a refund or exchange. Refunds are offered on all full priced items and store credit is offered on an e-gift card for sale items.

Your return needs to arrive back at our warehouse within 14 days from the date your parcel is delivered. It is your responsibility to send the item(s) back to Serge DeNimes warehouse. 

To process a return, please follow these simple steps:

Complete a returns request form which can be found here - https://www.sergedenimes.com/pages/delivery-and-returns

- Use your free returns label to return the package to us.

Please keep an eye on your return as it makes it way back to us, your parcel remains your responsibility until we successfully receive this. Once you can see your parcel has reached us please allow 2 working days for your refund/exchange to be completed. We will send you an e-mail confirming when this has been done.

*Please note in sale periods it can take up to 5 working days for your return to be processed once it has reached us.

Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit.