If you placed your order using our Click & Collect service, the responsibility of the return of the item is that of the customer who purchased the order.
Please collect your parcel from the designated Click & Collect shop and return it back to us using your own chosen method of mail carrier.
Your return needs to arrive back to our warehouse within 30 days of cancellation. It is your responsibility to send the item/s back to the Serge DeNimes' store or Serge DeNimes' warehouse if you require a refund or an exchange.
To process a return please follow this link - https://www.sergedenimes.com/pages/returns
Mail your return to:
We offer refunds on all full price items and store credit on an e-gift card for sale items.
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit.
Serge DeNimes offers prepaid labels for UK domestic orders. To request a free returns label please fill out the portal - https://www.sergedenimes.com/pages/returns