If you placed your order using our Click & Collect service, the responsibility of the return of the item is that of the customer who purchased the order.
Please collect your parcel from the designated Click & Collect shop and return it back to us using your own chosen method of mail carrier.
Your return needs to arrive back to our warehouse within 14 days of cancellation. It is your responsibility to send the item/s back to Manière De Voir’s warehouse if you require a refund or an exchange.
To process a return, please follow these simple steps:
Complete a returns request form (included in your original packaging or by visitinghttps://www.sergedenimes.com/pages/delivery-and-returns)
Mail your return to:
We offer refunds on all full price items and store credit on an e-gift card for sale items.
Helpful Hint: Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in transit.
Serge DeNimes provides prepaid labels for UK domestic orders. If you do not have one in your package then please email firstname.lastname@example.org