Samuel Darcy

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Recent activity by Samuel Darcy Recent activity Votes
  • How do I return an item?

    If you would like to return or exchange your item(s) purchased please send these back to our warehouse for a refund or exchange. Refunds are offered on all full priced items and store credit is off...

  • Jewellery Care / Cleaning Guide

    Serge DeNimes jewellery is made from 925 Sterling Silver so it does require some care to keep it looking its best. Sterling Silver naturally tarnishes over time as sulphur reacts to the air. Other ...

  • How long do I have to return an item?

    For UK orders, you have 60 days to return the item. You can return an item following the process here - https://www.sergedenimes.com/pages/delivery-and-returns

  • How long do I have to return my package?

    We accept all international returns within a 60 day period. If your product falls outside this we may be unable to offer a refund. 

  • I ordered next day delivery - Where is my order?

    We do offer a 24-hour delivery service for UK orders  This is a 24-hour delivery service, and your order does need to be placed before 13:00 GMT for it to be despatched the same day. This is only M...

  • How can I access my order history?

    Once you have logged into your account click on the icon in the top left hand and a drop down will appear which has a wish list, order history and checkout. You can find your order history there.

  • What email did I sign up with?

    We recommend trying your three most used email addresses before contacting us. However, if you are simply unable to login please email info@sergedenimes.com and they will be able to get this resolv...

  • I've forgotten my password...

    If you have forgotten your password simply go to the account login and underneath where you would normally login you can see 'forgotten my password'. Click on this and follow it step by step to ret...

  • Clothing care

    Dependant on the silhouette the care routine for the product needed can change. Please refer to the label for all the relevant information about how to look after your product.  If you have any mor...

  • iPhone / Popsocket care

    These products are made from plastic so should you wish to clean them please DO NOT use hot water as this may affect the shape of the product.  We would recommend using a damp cloth and giving them...